What is the Passing Score for the CritiCall Test? 2024 Edition

What is the Passing Score for the CritiCall Test? 2024 Edition

The CritiCall Test is utilized widely by public safety agencies, such as police and fire services across the United States and Canada. The CritiCall test plays a crucial role in assessing the skills of prospective dispatchers. The test is designed to measure the abilities required to succeed as a dispatcher, such as multitasking, data entry, and decision-making skills. But what score do you need to pass the CritiCall test? Let's delve into the details.

Stay with me to see how it works.

Understanding the CritiCall Scoring System

The CritiCall test consists of various sections, each aimed at evaluating different skill sets. The passing scores differ from section to section, and they are typically established by testing experienced dispatchers and then setting the benchmarks accordingly. A "criterion validation" research study has indicated a significant correlation between CritiCall test scores and job performance in a dispatch setting. The study concluded that higher overall CritiCall test scores are associated with a greater probability of on-the-job success for the candidate.

For example, let us assume that 60% of test takers would be successful on the job if there were no pre-employment screening devices used during the selection process. As can be seen in the table, when using the 60% assumption, more than 76% of the test takers whose composite percentile score is higher than 60 on the CritiCall test would likely be successful if hired, whereas only 35% of test takers whose percentile score is lower than 20 on the test would likely be successful.

The Magic Number: 75%

While the exact passing score may vary between agencies, the consensus among many sources suggests that a typical passing score falls around 75%. This means that candidates should aim to correctly answer at least 75% of the questions in each section of the test to pass.
However, it's worth noting that some of the most competitive agencies may require higher passing scores. For instance, to pass the CritiCall test at some top-tier agencies, you might need a score between 80% and 90%.

Practice the CritiCall Test

Practicing the CritiCall test with EmergencyServiceCareers.com is an excellent way to prepare for the actual test. The platform provides a simulated testing environment that closely mirrors the real CritiCall test, enabling you to familiarize yourself with the format and types of questions you can expect. This practice can help you identify areas of strength and weakness, allowing you to focus your preparation efforts effectively. Furthermore, taking these practice tests can help reduce test anxiety, as you'll know what to anticipate on the day of the exam. By providing feedback and helpful tips, EmergencyServiceCareers.com equips you with the tools and confidence necessary to excel in the actual CritiCall test.

CritiCall Test Retake Policies

What if you don't pass on your first try? Don't worry – many agencies offer retake policies, although these can vary. Some might allow immediate retakes, while others may require a waiting period. It's important to note that skipping questions might result in a penalty unless otherwise specified in the instructions for that specific portion of the test. Therefore, it's recommended that you attempt every question to maximize your score.

How to Be Successful

EmergencyServiceCareers.com is an internationally recognized platform dedicated to providing comprehensive preparation resources for the CritiCall test. As the only certified emergency services career specialist in the world, they offer an award-winning coaching approach to help candidates excel in their emergency service career pursuits. They provide a wealth of practice material, including simulated emergency calls similar to those found on the CritiCall test, which can significantly enhance your readiness for the actual examination.

Moreover, Amy Britta Watt is known for her expertise and guidance in the field of emergency service careers. Her presence on platforms like TikTok and Instagram further extends the reach of their valuable resources.

Passing the CritiCall test is indeed a crucial step toward a successful career as a 911 dispatcher, and with a typical passing score of around 75%, thorough preparation is key. While the goal is to pass, aiming for a higher score can increase your chances of standing out among other candidates. With the right preparation, such as that offered by EmergencyServiceCareers.com, you are well on your way to success.