What is the CritiCall 911 Dispatch Test?
What is the Criticall dispatch test?
Here are the most frequently asked questions about the Criticall 911 dispatcher test. This will help clear the air for you so that you can be successful on the Criticall 911 dispatcher test.
How can I prepare for taking the Criticall dispatch test?
The Criticall, 911 dispatch test is a computerized pre-employment test used to measure the person's underlying skills and abilities before any training they might receive if they are hired as a public safety dispatcher or call taker.
During the test, they do not just measure your underlying skills and abilities there also looking at your computer-related skills, so during the test. It's essential to be aware that they are also looking at your ability to navigate and use a computer. The Criticall dispatch test is designed so that a dispatch job applicant does not need to have any specialized dispatcher knowledge or training. However, with this being said, you can certainly improve your chances of doing well on the Criticall test by practicing the skills and abilities they're looking for. This is where Police Test Tutor comes in as we have a strategically designed Criticall test preparation package.
Is there a practice version of the Criticall dispatch test that I can download to demo?
The Criticall 911 dispatcher and emergency call taker testing software was designed and developed by Biddle Consulting Group, and they do not have a practice test that you can download. The software is only for use by emergency services agencies. At Police Test Tutor, we have developed practice Criticall tests. Notably, one of the components of our practice tests are data entry tests, where you listen to simulated 911 calls.
Head on over to the Police Test Tutor YouTube channel, and you can watch a demo of one of the simulated 911 calls.
What is the Criticall dispatch test like?
The Criticall dispatch test is known as a work sample test, and what this means it's been strategically designed to simulate a generic dispatch environment. The Criticall 911 dispatcher and emergency services call-taking testing software places you in situations that require the same knowledge, skills and abilities necessary for success in the modern dispatch environment. Although the Criticall test does not require job-specific knowledge, it does require mastery of certain skills and abilities such as:
- multitasking
- prioritization
- map reading
- memory recall
- comprehension
- probability d
- data entry
- decision making
How many sections are there in the Critical dispatch test?
The Criticall testing software contains over 20 different tests; however, each agency will only select the most appropriate test for their position.
How long will the Critical test take to complete?
The Criticall testing process will take on average between one and three hours to complete.
CritiCall 911 Dispatch Test Sections
- Multitasking and Advances Decision Making - This means that you're going to use deductive reasoning with reaction time, which requires decision-making while simultaneously performing other tasks. They provide you with a limited response time. The purpose of this is to recreate the dispatching environment where time is of the essence.
- What will this look like during the Criticall test? During the Criticall test, at times, you will be asked to respond to an emergency message while performing other tasks on the computer. This is why you need to be reasonably proficient at navigating and using a computer to perform both tests simultaneously because you will only have 15 seconds to respond to each one of those emergency messages.
- Computerized Data Entry - This is where you use the computer to enter information that you receive vocally or in writing. For example, listening to a simulated 911 call and typing what you hear, and that is why it is so vital when you're researching a Critical practice test to use, make sure that the company uses simulated 911 calls at Police Test Tutor we have plenty of simulated. During the computerized data entry section of the Criticall test, they are also assessing your speed and accuracy. Data must be entered in the proper location on the screen. Check out our video on how to improve typing speed and accuracy. There are lots of free resources.
- Oral Comprehension - This is the ability to hear and understand vocal information. It also tests general narrative note-taking via keyboard and giving detailed responses to information provided.
- Reading Comprehension - This will measure your ability to read, comprehend, and retain details contained in a short paragraph.
- Cross Referencing - This will assess alphabetic character recognition and numeric search skills. In this part of the test, you will respond to both written and oral requests for information.
- Frequency of Information and Probability Determination - This is your ability to choose the most likely solution based on information provided during the Critical 911 test.
- Map Reading and Geographic Directions - This is your ability to choose the most direct route to a destination, and it requires that you comply with regulatory laws.
- Short term Memory Recall - This will test your memory and selective attention for written and audible information.
- Long Term Memory – This will test memory for details provided earlier in the test.
- Numerical Ability - This is job-related addition subtraction and percentages, and it can also use scenarios to calculate distance times an amount. At Police Test Tutor, we provide you with plenty of tutoring modules and practice math so that you can brush up on your skills.
- Perceptual Ability – This is your ability to compare job-related letter and number sequences.
- Spelling - This is your ability to spell commonly misspelled or misused words.
- Vocalization Summary - This assesses your ability to accurately select audible information based upon a job-related decision rule.