How to become a Police Dispatcher
What Are the Minimum Requirements for Police Dispatchers?
In Canada, the minimum requirements for a police dispatcher are:
- Be a Canadian citizen or permanent resident of Canada;
- Be at least 18 years of age;
- Be mentally able to perform the duties of the position, having regard the safety of members of the public;
- Be of a good moral character and habits, meaning that you are an individual that other people would look upon as being trustworthy and having integrity;
- Be able to pass a security clearance as well as background investigation, which include education, employment, personal history, and credit and reference checks, and,
- Not have been convicted of a criminal offence for which a pardon has not been granted.
Police Dispatcher Job Duties
- Receive incoming calls on the emergency 9-1-1 line and initiate the appropriate police, ambulance, or fire response.
- Receive incoming calls on the non-emergency lines from the public.
- Initiate the required police response, connect the caller to the requested area, or supply the caller with the appropriate non-police information.
- Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from the public to police personnel in a courteous, accurate, and expedient manner.
- Receive calls via the internal police lines and take the appropriate action.
- Dispatch and respond to requests from police personnel.
- Maintain radio contact with a varying number of police officers.
- Organize and prioritize numerous calls for police service.
Police Dispatcher - Hours of Work
Communications Services is staffed 24 hours a day, 7 days a week, 365 days a year.