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CritiCall Testing

CritiCall Testing
 
When police officers or other emergency personnel arrive just in time to resolve a serious situation or save a life, it is often the dispatcher that can take the credit for the timely response. As the first point of contact in an emergency, dispatchers need to possess a unique set of skills to decipher what is going on and to set up the appropriate response as quickly as possible.
 
It isn't surprising that emergency dispatchers need to be highly trained to handle whatever comes up during the course of a typical day, considering the importance of the position. One way that dispatchers make the transition is through CritiCall Testing.  

CritiCall Testing Details
 
CritiCall is software that places applicants into situations that require the same kind of skills, knowledge, and reaction times that are needed in real-life dispatch situations. The testing is performed in front of the computer, and the candidate wears a headset to simulate the real thing.
 
Some of the skills that CritiCall Testing is designed to assess include memory and recall, mapping and spatial abilities, prioritization, emergency responses, multitasking, decision-making, typing and language skills, and listening capabilities. The test can also be customized to include features that are specific to the position. The typical length of the CritiCall test ranges from 45 to 150 minutes.
 
When you take part in CritiCall Testing, you will be judged on the accuracy of your responses, the speed at which you make decisions and your ability to follow rules and directions. If you are not adequately prepared for what to expect, there is a much higher likelihood that you won’t be able to keep up once the testing begins.
 
Successful candidates usually spend many hours preparing for CritiCall Testing, practicing all of the critical skills that will be used during the test. For this type of role, it's not good enough to be proficient in most of the skills needed for the job. If you are lacking in even one area, it could mean the difference between passing and failing.