CritiCall 911 Operator Test - Decision Rules and Free Practice Test
As a public safety communication employee, you must have the ability to make decisions based on structured rules.
During the test, you will be asked to quickly and accurately indicate which type of agency should be dispatched to the incident scene.
The four rules to follow before taking the test are:
- POLICE - The police department should be dispatched when someone is attempting or threatening to harm another person physically, or has actually physically harmed another person, or when a person causes or is in the process of causing harm to another person's property.
- FIRE - The fire department should be dispatched when there are immediate signs of a fire in progress (such as flames or smoke), when a fire alarm is sounded, or when a person who is trapped or confined needs to be rescued or released.
- EMS - The Emergency Medical Service should be dispatched when there is an emergency medical condition requiring intervention by medically trained personnel.
- UTILITY - The public utility department should be dispatched when there is a problem associated with malfunctioning or broken public water systems, electric power systems (including, but not limited to, electrical power lines, streetlights, and traffic signals), natural gas systems used for home heating, or blocked sewer drainpipes.
IMPORTANT TIPS FOR YOUR REAL TEST DAY
- Do not rely on any prior knowledge about any agency or any other public safety agency when responding to these scenarios.
- On the real CritiCall test, you will click on an image of each agency - use ONLY SINGLE CLICKS of the LEFT mouse button.
- On the real CritiCall test, you will only have 15 seconds to respond to "emergency messages" that pop up on your screen during the test.
You can try the CritiCall dispatch test here for free, or sign up for the full package here.